DMR Gutters Compliments & Referrals Page

Below are uncensored copies of the compliments through e-mailed we have received from our clients and a few appreciative visitors to our extensive web sites over the last few years, starting from the most recent:

(for protection of their privacy I have slightly altered their e-mail address so web-bots cannot harvest their contact info from our web site)

From: mmlenio@comcast.n*t
Subject: Lenio - SE 20th
Date: Mon, 22 Sep 2008

Hi David,
We can't thank you enough for all of the work that you did on our house. We are so lucky to have found someone with your honesty, integrity, talent, artistry and eye for detail. We are very happy with our new gutters, fascia, soffits, and carport. We're enjoying watching water flow through our rain cups, and we have received many compliments from friends, neighbors, and people passing by. You really put a lot of yourself into this project, and our house is a much better place because of you. For that, we will be ever grateful.

We definitely would like you to come back and complete the additional fascia work that we discussed. What is your availability in the coming months? We would be able to send a deposit to you in early October.

Attached are a few pictures we thought you might like.

Thanks again for everything, and we look forward to working with you again.

Sincerely,
Meri and Mike Lenio

Date: Mon, 06 Oct 2008

Hi David,
Thank you once again for completing the additional work on our house. You were so kind to fit our extra project into your busy schedule. All of the points and angles that you created look great - even better than we imagined. You have added so much architectural appeal to our house - only you could have done that. We've also noticed that the view from our front porch is now more open and airy.

On a side note, the downspout reconnection was a success, as we do not have water in our basement, even after the rainy weekend.

We'll touch base with you in the coming months to start planning our deck. Good luck with all of your future projects.

Sincerely,Meri
and Mike Lenio

To see all 52 photos and read more about this project go here:
http://dmrgutters.com/cg/Lenio.htm

From: Sarah Holbrook <orque@mac.c*m>
Subject: Re: Custom Wood Working
Date: Fri, 04 Jul 2008

Hi David,

Oh, wow. Thanks for the clear photo! Overall the job looks great; it's just over a month until we can see it in person! The downspouts are beautiful. I am disappointed by the look of the stainless steel screens. They look kind of wonky and uneven and don't blend in with the rest of the house. Hopefully they are not very noticeable from the ground. If you do find a new supplied for copper ones please let me know and maybe we could do a discount on a swap? The ones on your website just look so good that I had my hopes up for the same quality look, even if they had to be stainless steel.

Date: Thu, 10 Jul 2008

I think it's wonderful that you have so much information on your site so people like me can hire you without seeing the work in person. Everything looks great! I love the look of the cover coverings on the beams. I'm surprised the gutter check hasn't arrived yet but we are at the mercy of the postal service. I'll send off the catwalk one tomorrow and we should be squared up. I can't wait to see everything in person.

Thanks again for everything,
--Sarah

To see all 42 photos and read more about this unusual project go here:
http://dmrgutters.com/cg/Holbrook.htm

From: "Burles, James" <james.burles@intel.c*m>
Subject: RE: Burles gutter work
Date: Mon, 28 Apr 2008

David,
Hey again wanted to thank you for the great job, they are functional as well as a work of art. We were sitting in the backyard yesterday just enjoying them, and they really finish off the house (even make the battered shingles on the west dormer look better). One thing I wanted to check is when you finish the screens and the other minor dormer wraps were you going to extend some of the down spouts on the dormers so they are closer to the metal on the roof?

The copper one on the west side is great, but noticed some of the other outlets are still pretty high up on the dormer, so just wanted to double check on that.

Date: Thu, 8 May 2008

David,
We just got back from vacation, and I saw the finish work and it looks great as usual!! I sent the payment just today for the remaining (from our bank), so you should get it in a few days (it’ll be an electronic check from wells Fargo.
Thanks again for all your hard work, and we will/are recommending you to others we know.
Jim and Sherry

To see all 32 photos and read more about this project go here:
http://dmrgutters.com/cg/Burles.htm

Mailed to us:

From: ellen@esmcpa.c*m
Subject: RE: Jean Stevenson's House
Date: Wed, 26 Mar 2008

Hi David,
I hadn't gotten around to letting you know how much I have been enjoying your work--the constant gutter checking and cleaning are chores I don't miss at all--Thanks! I am up for a couple of days doing some other chores and was just going around and admiring how all the gutters are working and noticed a small problem though. There seems to be a problem with the downspout from the catch basin on the west side of the house--the one that comes down from the roof and goes to the small gutter over Mom's bathroom window--the water is running down the back side of the downspout. Thanks again, and hope all is going well for you. Ellen

Date: Sat, 29 Mar 2008

Thanks, David, I knew you would take care of it. Hope the weather gives you a break pretty soon—you may need good weather to look at this as it is the section from the very top roof to the second story roof. That was amazing to see the snow so many times this week, although it cut into some of the spring break fun.

Thanks again, and take care. Ellen

To see all 59 photos and read more about this project go here:
http://dmrgutters.com/cg/Stevenson.htm

From: Kurt Zimmerman <kuzimmer@verizon.n*t>
Subject: downspouts on Dormers
Date: Thu, 07 Feb 2008

I really respect the care and craftsmanship you put into your work.

Kurt

From: "Norman Reed" <dba02@msn.c*m>
Subject: Re: Reed Home - Gutters
Date: Sun, 21 Oct 2007

David,

I am really pleased with how the gutters turned out. The weather gave them a serious workout and they handled it with aplomb. The workmanship is top-notch and it was worth waiting 5 months to get an engineered system of such quality. I like the colour scheme as well. All in all, a job well done.

Thank you,

Norman Reed

From: "Kristin Bassett" <kristinbensen@earthlink.n*t>
Subject: RE: Gutter Replacement
Date: Sat, 27 Aug 2005
Hi David,
Thank you so much for the information. I really appreciate the time, effort and quality you put into your work, which is why we could only go with you for this job. Please don't cut more than 1/2 inch from rafter tails if needed; using any existing slope is preferable in all cases. Of course the gutters need to slope so placing the porch downspouts on the columns is fine if necessary. For any less than ideal downspout placement, we will dig out the side yards and pipe the runoff to the front yard. I'd like to keep horizontal/sloping downspouts off the sides of the house if possible, too. This is just the first of many projects on this house and as you quote, "Conform, go crazy or become an artist." sounds like an appropriate theme! I'm going to try to strike a balance between the three.

Take good care and thank you again for the extra time,
Kristin

Date: 31 August 2005

David,
First, thank you so much. The check is going out tomorrow. We're the kind of people who get excited about things like gutters (and rafter tails) and we've walked around the house a couple of times to check them out and admire them. The best part is knowing that the job has been done well. That just doesn't happen often at all. Very, very few professionals can provide that peace of mind. We will be sending your contact info to our friends.

Thank you for the pictures, that is way above and beyond. Not minding your business is just fine with me! I'll be calling the chimney guys for sure. I would love the rest of the pictures you have, thanks. Is this even counter flashing? It doesn't look like anything goes into the mortar. I asked for counter flashing but...? Also, the piece you removed was up there on purpose, which is worse than its having been forgotten.

Take good care,
Kristin and Stuart

Here's another quote/saying: You never really own an old house, you belong to it.
Date: 1 September 2005

Hi again,
I forwarded your first email to my dad and this was his reply. I thought he had good questions. We would want you to do the flashing, but not if it has to be torn up again with the new roof (in a few years). And then when we do get a new roof, I'd like to hire you to observe the roofers to make sure they do it right if you would do that sort of work.

[Her Father] That is so sad, Folks like that shouldn’t be allowed to work on anything. Don’t they have licensing laws up there? I hope you are going to let the copper guys do it. I liked their presentation anyone who would go that much trouble would probably go to the same amount of trouble to do the job. Just have them take pictures of the new work. Ask them if when the roof is replaced how will the new shingles match up with the copper they put in? Will it have to be done again? How does that work?

[Kristin Bassett] They put that scrap piece up there on purpose to further divert water. At least they said the put some extra up there for that purpose. By this I mean that if you can just pluck it off the roof as if it were a forgotten scrap then it means their work is literally garbage. Anyway, no big hurry on this but we'll be calling you for more work in the future. Have a great weekend and thanks again. Kristin and Stuart.
From: "Stuart Bassett" <stuartb@teleport.c*m>
Subject: RE: 3036 SE Salmon
Date: Wed, 9 Aug 2006

David –
Thank you for taking all of these pictures. I have downloaded all of them if you need to free up some space on your web site. It looks like you did an amazing job on the copper work. We are glad to have found someone who takes there work very seriously and does not compromise on quality, we appreciate your effort. We will certainly send people your way if they ask or you may use us for a reference.

Enjoy the rest of the summer.
-Stuart

Angie's List Report: Report Date: October 12, 2007

Work Done: Yes * More weight is given to a report where work has been completed.
Hire Again: Yes
Approximate Cost: $2,025.00
Description Of Work: Gutter replacement on a tall 2000 sq ft house.
Member Comments:
It went perfectly. Yes, David is booked out far in advance but it is worth the wait. He is the only contractor I can recommend without an ounce of hesitation at all. With everyone else, there was just that little something missed or not quite right, if they were good at all. But DMR is EXCELLENT. He is the only contractor that I have ever been 100% satisfied with. And he comes in under bid.
Additional Questions Answered when completing this report:
How much did the final cost compare to the original estimate? lower than estimate
How does the value of the work compare to the price? I got exactly what I paid for
How far in advance did you schedule the work? more than 2 weeks
Did you find the company through Angie's List? no
If no, what was the other source? DMR website.
Have you used this company before? this is the first time I've used this company
What did you like most about this contractor: Perfect work.
What did you like least about this contractor: Waiting for him to get to our project. But worth the wait.
What surprises came up during the course of the work: One of our drains wasn't functional so he came back to re-route the downspout.
What words of advice would you give other members considering this contractor: If you pay someone to clean your gutters, it will probably pay to have David do them right and get a no-clog guarantee. His work is faultless. Seriously.
What words of advice would you give this contractor: I'm at a loss here. I'd go with a folder instead of a binder for presentation materials because it's recyclable.
This is your space. Feel free to give us your two cents ... or quote your favorite movie: www.rosestump.com

From: "Jory A. Olson" <jory@ieee.o*g>
Subject: RE: Gutter fabrication progress
Date: Sun, 30 Sep 2007

Hi David,
I mailed a check for $1058.75 to your address in Eagle Creek on Saturday. I’m guessing you’ll have it by Tuesday. Thanks for the great work!

You finished the work just in time for the rain! They are working great! In heavy rain like we got yesterday, some water shoots over the leaf screens and drips off the edge, but it mostly happens on the upper gutters where the roof pitch is lowest. At first I thought there was a leak, but it’s just “overshoot”. This morning I heard a squirrel trying to get in on the 2nd floor just above the garage. He flipped the leaf screen over and was digging at the vent screen. He gave up and left! I haven’t heard him again. Excellent!

I’m hoping you can ease my mind on one point. Is there some sort of caulk or seal under the large stainless steel screws that hold the copper ridge caps to the roof? It seems like water would eventually get through the roofing and rot out the roof sheathing. What keeps the water out?

Thanks again for the great work! All the gutters are draining correctly and doing a great job!
Jory

To see all 69 photos of this 7 part project and read more about this project go here:
http://dmrgutters.com/ag/Olson.htm

From: Tilw18s30@aol.c*m
Subject: Re: The work on your house
Date: Thu, 31 May 2007 04:02:45 EDT

Thought you'd like to know - the gutters haven't fallen down, no rain since they've been up so can't report how they handle that. They do look great, though. (And, of course, we knew the gutters would not fall off)

Date: Wed, 11 Jul 2007

Hello, David,
Guess what? When we had such a thing as rain, the gutters worked perfectly!! The rain just purred down the drains. Just thought you'd like to know. Thanks for the screens. Bill intends to put them up. He just finished painting the gutter on the porch and the trim. At the moment, it's too hot for anyone to be out there on a ladder. Hope you aren't.

Thanks again.
Bill and Thelma MacDonald

From: "Crane, Daniel" <Daniel.Crane@USPTO.G*V>
Subject: RE: Copper Leaf catcher
Date: Mon, 4 Jun 2007

Yes, indeed, I received the parts. Thanks so much. They are great!

Dan

-----Original Message-----
From: Copper-By-Design
Sent: Thursday, May 31, 2007
To: Crane, Daniel

Greetings Dan,
I wanted to double check with you that you received your parts in good order?

From: "Mark Shaff" <marks@awardmetals.c*m>
Subject: SHEET METAL SUPPLIER IN VANCOUVER
Date: Thu, 22 Feb 2007

WOW.
Our company is a supplier of sheet metal for the construction industry. We are based out of California and have been in the Northwest since 1972. We originally manufactured and sold concrete forming accessories as "Rap-I-Form", later to become Award Metals.

Our company has always been involved to some degree in the pre-fabricated-to length gutter supply business in Northern California. It has only been recently that we as a whole began to look at the STEEL "gutter-coil" business. (Guttermans). We know nothing about Aluminum, and have never had any education about its use in the gutter line.

Why am I telling you this? The president of Award Metals, Brent Taylor ( a Yale graduate) has let every division manager know about your website. He has let us all know that the best information on Aluminum vs steel can be found on "this guy's website" Damn if he isn't right. WOW

I will be reviewing all of the information on your website with my sales crew, so that they can talk intelligently in the market about gutter-coil.

Many, many Thanks
Mark Shaff

From: Gary R Wasserman <Gary.Wasserman@us.ibm.c*m>
Subject: Re: Quote for custom no-rust sheet metal fabrication
Date: Tue, 30 Jan 2007

David,

Just wanted to drop you a line to thank you for coming out and fixing the broken gutter. When we get into the new deck project I have a couple of ideas I'd like to talk to you about. At the very least we'll need to build flashing for the deck and copper might be the way to go. Also some decorative elements would be great. Not quite sure what exactly I'm thinking of yet, but I will give it thought as we get closer to the project.

Regards,

Gary Wasserman

Rational Internal Deployment Team

Senior Deployment Consultant

From: "Mary Garber" <mega-ber@sbcglobal.n*t>
Subject: I wish Bid for custom no-rust sheet metal Gutter fabrication
Date: Wed, 9 Aug 2006

I live in Indianapolis and would love to plan ahead for copper gutters. I live in a red brick ranch on the north side. Do you have experience with anyone here who shares your view on integrity and workmanship. I know there are people who would pay for you to come here but I am sure that is not an option for me unless your mother happens to live here LOL.

I am in the process of having a roof installed and asked for copper flashing to match my mailbox. I am dying to see if I can talk them into looking over your information. Take out the mortar...Ha Ha Ha....I am going to do my best to play stupid and still get it done the right way. Thank you for your efforts at sharing your knowledge and improving the industry.

Can you imagine the conversations between geeks and roofing contractors that occur because of your fabulous, informative website?

Mary Ellen Garber 317- 251-1226.

From: "Danny Bassett" <doc9@cox.n*t>
Date: Fri, 6 Jan 2006

Hi My name is Daniel Bassett and I live in Connecticut.

I was surfing the net for a source of 4'x10' copper sheets. when I came across your website. I just wanted to tell you that as a vocational schooled for 4 years and then local union #40 of the sheet metal workers international union schooled for another 4 years and then these past 17 years in Copper roofing that I am indeed impressed with your website and the craftsmanship of your products. (at the time I am writing this I had only gone through your chimney caps section, but I will go through the whole site) I am going to put your site as one of my favorites and I will steer people to your site when I can't do the work myself. You are the only site that I feel that I can do this with. I'm sure your shop is much more than my operation which consists of me in my shed with a workbench for the type of work that you are performing. I usually just do copper roofs and windows, not to many chimney caps but a few. I am a lone worker that picks up these jobs when I'm laid off from my various union shops here in Conn.

This is turning into more than I had planned, I just wanted to tell you that I thought your work was superb and I will pass on your web address to any clients I feel I can't accommodate (this may not be many but there are times when I'm working for an employer that I can't spare the time to do some of the customers needs. Keeping in mind that I am a one man operation).

I am wondering though how you got your sheet metal skills. Are you or were you in a local union? This is my guess. Because most times when I see a quality piece of sheet metal such as yours; the persons responsible are or were trained by the Sheet Metal Workers International Union.

Any ways, good work and keep it up. Its inspiring to the rest of us "hacks".

Dan Bassett

Meriden,Conn.

Reply:
That is very nice of you to say and I do appreciate you taking the time to write us. We have put a lot into our web site over the years, as you can see. It has literally taken me thousands of hours. It is a cheap way to advertise and reaches a better clientele, but it does take a rather large personal investment. Most other small companies farm out their web work, but they end up getting too frustrated trying to get the webmaster to do as they want and they loose steam and the web site never gets fully developed.

I appreciate the referrals. If you contact me with an e-mail stating how a certain person is going to contact us for some custom work, I will send you a referral fee if I happen to make the sale.

It is funny that you have thought this way about my training history. I talk about my past on a couple web pages:
http://dmr-gutters.com/pg/history.htm and http://dmr-gutters.com/fs/FSbio.htm
I was never trained in this at all. At only 18 years old I was became an auto mechanic without any training as well, and soon had the 3 local Honda dealerships sending clients to me. I was all self taught. Some people just have the gift for designing projects and thinking outside the box, where others cannot even follow written instructions. I love being creative and to solve problems.

Like you, I am only one person, and could never hope to service all the people out there who has need for this type of work, so instead of being selfish with my experience, I freely share this with the world and future generations of fabricators. I can only hope they put the care into what they do, like I have. Too many people out there just don't give a shit.

From: "Natelli, Michael" <Michael.Natelli@acs-inc.c*m>
Date: Thu, 5 Jan 2006

I will drop a check for $300 in the mail tomorrow and confirm sent. You were very patient and accommodating.

From: Jak Alof <jakalof@yahoo.c*m>
Date: Sat, 10 Dec 2005

David,
Thanks for the holiday greetings. I promised you some pictures and here are some. I am very happy with the fascia and scuppers that you made for me. Here are some pics showing the installation etc. I have had a lot of good compliments on the fascia system that you built. It really looks nice and it was very easy to install (with 3 people that is). I was amazed at the crates you put together for shipping. Those were a piece of work!

Take care and happy holidays.
John

From: "Richard Atiyeh" <RAtiyeh@aol.c*m
Subject: Gutters
Date: Thu, 20 Nov 2003

I want to thank you for coming out last night and unplugging our gutters. We are sorry that it was such a miserable night and how uncomfortable you must have been doing the work. We couldn't sleep for 2 nights because of the constant dripping noise. I hope the problem has been taken care of. You take good care of your customers and we appreciate it.

Richard Atiyeh, Portland, Oregon

From: "Richard & Mary-Alice" <ratiyeh@comcast.n*t>
Subject: Thanks For Everything
Date: Mon, 5 Dec 2005

We are so happy with the gutters you installed on our home several years ago. Your work is outstanding and you are very precise in your operation. If any of my friends or relatives need any gutter work I most certainly will recommend you.

Thank you for all your efforts in my behalf.
Richard Atiyeh

From: "Pietzold, Alfred" <APietzol@harris.c*m>
Subject: Thanks for the leaf screens
Date: Mon, 31 Oct 2005

David and Tia,
This past weekend I finally finished installing the leaf screens I purchased from you. They are definitely the best ones I've seen. Besides their nice appearance I really liked how I could shape them to fit the unusual spots. We have 45 degree inside and outside corners on some of our gutters, plus 90 degree. I was able to cut the screens for a nice "no gap" joint in the corners and mold them to fit snugly at the hip areas of the roof. I'm hoping these hold up to the snow and ice this winter. If they do then in the spring I plan on buying more to do my parents house.

Thanks for providing such a fine product!
Al Pietzold
Rochester NY (south shore of Lake Ontario)

From: "Mark Antry" <mark.antry@xmission.c*m>
Date: Fri, 30 Sep 2005

Thanks David,
I'll look over the web instructions, yes you included a bunch of rivets and cleats so that should work out GREAT. I have a chop saw with carbide blade so that will work out great. I'll review the instructions on the web before I start. I'm still so happy with my leaf screens, they are performing great. I'll let you know how I make out on the leaf catchers. Not sure where it is on the Honey-Do list, so don't know when I'll get to it.

Mark

by the way you run a very nice business. I'm glad I found it!

From: "George Carenzo" <gnosiswithinu@hotmail.c*m>
Subject: Thank you...
Date: Mon, 19 Sep 2005

Dear Mr. Rich,
You know something? I'm on the internet trying to find info on how to apply stucco on an old basement wall and how to replace two of the old basement widows but along the way, I found your web site. So I just had to tell you that your work is admirable! I thank you for providing the Chimney & Flashing Photo Page. It is very informative and the photos clearly illustrate what flashing entails. I am a great admirer of skilled workers like yourself who take great pride it their work and willing to share your knowledge with others. I have yet to show your website to my lady who needs her chimney flashed but has no idea why or how its done properly.

Anyway, thanks again for your web site

Sincerely, George Carenzo
Philadelphia, Pa.

From: "C. A. Cichelly" <cacichelly@hotmail.c*m>
Subject: mitering
Date: Sat, 10 Sep 2005

Dear Sir...my name is Christopher Cichelly and i work as a carpenter/contractor in Winnipeg, Manitoba. I have really enjoyed your website and I think that you do beautiful work. Not wanting to waste your time with compliments (but I can if you want ) I was wondering if you could tell me how i should/could mite inside and outside corners for k style 5 inch eavestrough. I have extensive experience with fabricating aluminum shapes from flat stock to finished shape to applying (specifically window cladding and soffit/ fascia) but alas, I have never observed anyone in the process of making a seamless miter on aluminum eavestrough. You seem to be a very approachable person and this is the main reason why i am asking you and judging from your work I would be wise to take your advice. A family friend has asked me to redo their eavestrough and i do not want to look like a hack.
respectfully,
Christopher A. Cichelly

Greetings Christopher,
Thank you for this inquiry. Yes, we should be able to help you. I am not familiar with the term 'eavestrough'. Is that the term you are using for the K-5 gutter? I am sorry I was not successful in making our web site easier and more logical for you to navigate. We would love to hear you ideas on how to make it better. You can see a detailed step-by-step process of making that sort of corner on our web site on the Kistler pages: http://dmr-gutters.com/pg/Kistler3.htm and http://dmr-gutters.com/pg/Kistler4.htm . If you feel that you need more information you can read over our Gutter Contractors Schooling at:
http://dmr-gutters.com/gm/gm1.htm

Good luck.

Date: 11 September 2005

thank you very much for your reply...i did not see that link on your site to those pages. Eavestrough is actually the 'Canadian' term for gutter. So if you are ever a spy for the U.S. government in Canada...don't say gutter because you will give yourself away LOL. What can i say except you saved my butt and your business ethos and craftsmanship should be emulated by everyone. Old fashioned values and old, old fashioned craftsmanship.

take care

Christopher

From: Mike Langley <gutterxprt@yahoo.c*m>
Subject: Leaf Catchers
Date: Mon, 24 Jan 2005

Greetings David,
I just received my leaf catchers today. I must tell you, They are 10 times better than I could have imagined! What a great product. I especially like the downspouts that you sent. I am pretty sure I cannot get that thick of metal from my supplier. I hope to sell plenty of those leaf catchers to my clients with underground drainage.

Thanks again, Mike.

From: Robert L Alspaw <rlapanda@sbcglobal.n*t>
Date: Mon, 25 Apr 2005

Hey David,
How are you guy's? Yes you can have pictures of the scupper work we did with your product. It turned out beautiful and the customers really love it. They are a little freaked though; they say everybody in the neighborhood keeps walking by staring at their house. I still need to take those pictures. You have motivated me to do it soon. Well got to go. Talk to you soon.

Robert - Advanced Gutter Systems, Sacramento, California

From: "Alan Rachlin" <AlanRRachlin@aol.c*m>
Subject: Eureka!
Date: Fri, 18 Jun 2004

Hi Mr. Rich,

Thank you very much for taking so much time to respond to my email. I can't believe that you wrote such a comprehensive reply. I'm sorry that I've been so slow to get back to you. I appreciate your expert advice on what to do about my drain issue. I've already yanked the strainer out and will definitely put in a Leaf-catcher in that and other problem downspouts (I need three -- can I order online?).

Date: Mon, 9 Aug 2004

Hi David,

Well, the copper funnel, downspout, and Leaf-catcher are up. I took ten times longer to do it than you would've, but at least I did it one-tenth as well as you would've. Fortunately, with the instructions in your emails and at your website, it was hard for me to mess up, though I tried my best. As you knew, the hardest part was installing the funnel, but eventually I got it in (with a flange as you suggested) and caulked everything -- twice. The copper looked beautiful, but we still went ahead and painted it white to match the other gutters and downspouts. I'm not really done because I first have to do some re-grading of the ground and then install the underground drainpipe -- which probably won't get done until late next month. (I'll email you a photo when it's totally done.) But I feel like the most important part is done -- thanks to you. Now, I'm just waiting for a deluge so I can test the system. I have no doubt that the funnel will make a huge difference -- the opening at the bottom of the built-in gutter is now 24 square inches instead of the mere 4 square inches it used to be. Thank you so much for all you've done. I truly appreciate everything: your brilliant plan, numerous emails, patience with my ignorance, meticulous instructions, turnkey package, product quality, responsiveness, and kindness. Across over 3000 miles you solved my problem and did so by guiding a total novice -- me. You're the master!

Thanks,
Alan Rachlin, Great Falls, Virginia

From: "Jim Wilson" <jimwilson3@charter.n*t>
Subject: Thank you.
Date: 19 Jun 2004

Good Morning,
I live in Manistee, Michigan and have been slowly replacing our roof. Our home was build within a year or two of 1890. When stripping the shingles I found three layers of asphalt and one of cedar shake. Although I have spent two summers working with roofing crews. I am no expert. I would like to due right by the original builders and return the roof to the original condition. The flashing has been an issue until I found your website. I found the original chimney flashing and can see how I should replace it. I just was not sure if re-flashing in the same original method is still the best way?

Thank you for confirming my thoughts in re-flashing and counter-flashing.

Sincerely,
Jim Wilson, Manistee, Minnesota

From: Gary Monzon <gdmonzon@comcast.n*t>
Subject: Re: Our gutters/screens
Date: Wed, 28 Jan 2004 10:24:16 -0800

Just wanted to say thank you for making the trip on Sunday to repair our gutters and screens. You have been honorable and conscientious with regard to warranty issues and we appreciate it.

We will keep an eye on the gutter/screens on the back side of garage as I understand that you were unable to get to them before nightfall.
Thanks again.
Debra and Gary Monzon

From: "James" <james@wcci.b*z>
Subject: Re: Gutter Work
Date: 28 Mar 2003
David - Just wanted to let you know that I am very please with how the gutters turned out. They look fantastic! THANK YOU! THANK YOU! THANK YOU!

James, Portland, Oregon

From: "Dale Yocum" <dale@yocum.c*m>
Subject: Copper Gutter Work Date: 18 Mar 2003
David,
I’m glad to see on your web site that you’ve been keeping busy! It’s nice to see that your attention to quality is paying off in more business. So far our copper gutters you installed last summer have been working great. Thanks for your help,
Dale Yocum
4343 SW Fairview , Portland, Oregon

Date: 26 Mar 2003

Thanks for all your efforts and going beyond the call of duty. I didn't really expect you to do that for free...what a nice gesture on your part! Thanks again,
Dale

From: "Bob Morgan" <Bob@6string.*s>
Subject: Your Gutter Work Date: 13 Jan 2003
David,
Susan and I appreciate the professional job you did on our gutters. If you wish to use us as a reference, please feel free to do so.

Bob Morgan, Portland, Oregon

From: "Jim Skees" <jaskees@browneng.c*m>
Subject: Very impressed by what you say on your website.
Date: Mon, 17 Jun 2002

I am a forensic engineer based in Dallas, Tx and Louisville, Ky, so we probably won’t cross paths. I do a lot of work for insurance companies on hail and wind damaged roofs. I was doing a search for performance of stapled shingles in wind (I know they don’t work very well, but I was looking for some published research), and your website was the first that came up on my Google.com search. I was very impressed by what you had to say on your website. It did not give me the answer I wanted, but it is refreshing to see that there is a roofing contractor out there that obviously cares about quality. That is a trait greatly lacking in the areas that I have worked.

Keep up the good work.
James A. Skees, PE.
Brown Engineering Dallas, Tx.