Below are uncensored copies of the
compliments through e-mailed we have received from
our clients and a few appreciative visitors to our extensive
web sites over the last few years, starting from the most recent:
(for protection of their privacy I
have slightly altered their e-mail address so web-bots cannot
harvest their contact info from our web site)
Thank you for squeezing our project onto your schedule. The gutters are gorgeous (as usual) and to me, it made a big difference in tying the two parts of the Wolfgang spread together.
I appreciate you. Hope you are both well.
Jana W. Wolfgang,
A division of Wolfgang Associates, Inc.
From: Ralph Foglein <email@example.com*m>
11/13/17 at 1:25 PM
Subject: Foglein Down spouts
Worked on installing the Super Outlets you sent us this
weekend. Only got 4 of them up. (Six more to go) I'm very pleased with
the look of the system. It definitely looks much more proportionately
appropriate to this house than the original soldered 2x3 down spouts
that were nothing but trouble.
Upon removal of the old down spouts, I broke it open at some of the
soldered connections, only to find that the opening was only about
2/3 open due to the sloppy cutting and assembly of the system
when it was originally installed. Sad to see this poor work ethic that
is so common out there.
As for you, Keep up the good work! I'm sure that my troublesome Rain
gutter/Down spout system will be a lot less maintenance now. I'm also
telling every homeowner that I know about the great products that you
From: Roger Ellingson <firstname.lastname@example.org*t>
11/4/17 at 5:36 PM
Subject: Aluminum Flashing Covers
David and Chris,
Hey, Thank you for taking time today to help me
out and letting me hang out and chat. You guys are the coolest dudes
around, for sure. Thanks for being and trying to do the right thing. Can
you take this? I love you! Is that OK? Stop in and see my mess someday
if you are in the neighborhood.
From: William Fouste <email@example.com*m>
9/15/17 at 7:15 PM
Thank you for
supplying me with the .032 gutters. I appreciate the extra effort you
took to do so. I also appreciated you showing me your Rung Step. I
ordered it last night, along with the kneeling pad that fell off when
you left. I had been wanting one for our trailer, as my knees are
starting to bother me. I see why you use the hangers you supplied, they
fit nicely with the hem. I hope I can use them with my drip edge. My
plan is to push the gutter all the way up behind the drip edge in the
middle of each side of the house, and then slope to the corners. I may
even be below the drip edge at the corners.
Thanks again for your
rapid fulfillment of my gutter order.
9/21/17 at 8:09 PM
Thanks for stopping by and
bringing me more rivets. I did some more
work on my gutters today, and every time I popped a rivet, I thanked you
for the superb rivets. I enjoyed talking to you Wednesday. I rarely get
to talk to someone who shares my values about craftsmanship. I tried to
not talk to you, so you could get on your way, but it was so enjoyable.
I didn't tell you that I also built my last ("temporary") addition to my
shop with no nails (screws and bolts). The additions have all been built
with the idea I would extend the original 1976 building and put a gable
roof over it all. I may run out of lifetime before I see that finished.
Thanks again for the wonderful gutter parts,
Project Date: December 2016
Amazing quality, price and workmanship. I would highly recommend
this company. Worth every penny! Gutters work beautiful and love
Needle in the haystack to find this quality in
Project Date: February 2017
Highly recommended. If you value attention to detail and want to
know that the job is done right go with David at DMR. Our job
required a wide range of skills to successfully complete and
David shined in every aspect of it. From intelligent and
innovative design to skilled carpentry, sheet metal, and gutter
work (all with appropriate and quality materials) we're
confident we got the best product and service our money could
buy. Thanks David!
Project Date: September 2016
David and DMR did an excellent job. I wanted someone that paid
some attention to detail and David is a true craftsman. I would
highly recommend him for any normal or high end copper gutter
and downspout work.
Project Date: January 2016
DMR does high quality work. We've been very pleased with the
gutters they installed for us. They have quite a selection of
choices of metal types, colors and styles to choose.
From: Atom Larsen <firstname.lastname@example.org*m>
Fri, 2 Oct 2015
Subject: Re: 4744 SE Oxbow - Final Invoice
Thanks for the email. You
and your team deserve that bonus, your work has been high quality,
functional, and beautiful and we are very happy.
communication, professionalism, updates, and on-site work have been
unmatched by any other contractor we've worked with, so thank you!
Yes, a hard copy of the final invoice would be great, thank you for
offering! No rush, we just need it for insurance purposes.
for your offer for chimney cap pen tip modifications, I think we are
very happy with how it looks currently, but if we think of any changes
in the future we will reach out.
Thanks again for everything,
Larry W. Gig Harbor, WA posted on Yelp
“I've installed nine leaf catchers fabricated
by Copper by Design and will be staying off the roof this fall,
winter, spring and summer. Letting all the leaf blow and debris
come through the downspout to the leaf catcher makes keeping gutters
clean and not overflowing. Great product, in a variety of colors.
I have to find our unique house paint to paint our nine Leaf
From: The Mad Ape <email@example.com*t>
Date: Tue, 16 Sep 2014
Subject: Re: Painted Aluminum Leaf-Catchers
They were just delivered. They look
great! I think I'll put them on this weekend! Seriously man, it was
great working with you. A very good experience.
From: Eric Tupper <firstname.lastname@example.org*m>
Subject: RE: Down-spout Filters
Date: Sun, 20 Apr 2014
I just had to tell you how fantastic your DS Filters
work. The install went fantastic on our house and they catch and push
out the pine needles very well.
thank you for having such a great
solution to our gutter debris. I also had the gutter company who
installed the DS filters enlarge all of the openings in the gutters to
allow the debris to freely travel to the DS filters.
From: "Jeff Wihtol" <email@example.com*m>
Date: Mon, 31 Mar 2014
Although we were out of town last week, I hear we had a bunch of
rainfall. Lots of it. So I checked the gutters and downspouts and
cleanouts and leaf screens yesterday. They all worked great. Thank you
for your quality work for us.
Andrew Mercier <firstname.lastname@example.org*m>
Subject: Mercier follow up
Date: Fri, 15 Nov 2013
I've meant to get you a short note for awhile now.
I really like
the way our project turned out. It looks great and the added layer of
insulation has made a noticeable difference to our comfort as the days
have gotten colder. Very noticeable.
Your input into this project
was very significant. My original vision of using copper for aesthetic
and quality upgrades was certainly realized. I expected you'd provide a
superior product at a reasonable cost based on our previously completed
remodel work last summer. My expectations were realized. However, I must
say I did not anticipate the benefits of your counsel to be as great as
they were. We love your suggested shingle product's appearance. It
really made the selection of an asphalt product acceptable and
aesthetically superior to my original consideration of a metal product.
And your suggestion for roof deck insulation is already proving a
valuable suggestion in the heating season. I fully expect it will be at
least as beneficial in cooling season. And finally, I am very grateful
for the "above and beyond" commitment you made to seeing your copper
products were properly installed. I think I got about as much out of my
roofers as you had led me to believe was possible (not a lot). Having
you step up and make time available to properly complete the job was a
huge relief and made the whole experience end on a good note.
We're warm and dry, and not a day goes by that I don't look at my roof
with pride and satisfaction. Oh, there are a couple of remaining
projects such as gutters and some finishing touches, and I'll be seeing
you back for those as soon as I've digesting the considerable expense
for this phase. And I look forward to having you back. In addition to my
satisfaction with the product you've provided I've enjoyed getting to
know you personally, and appreciate all that you've shared about
construction and your life in the process. Getting to the next phase
will allow me to welcome back a friend to the property.
then, best wishes in your professional and personal endeavors. I hope
you and your family enjoy a healthy and happy holiday period and a
prosperous new year. I'll be recommending your services to anybody I
encounter with projects to which you could contribute Feel free to have
any prospect contact me for a reference.
with appreciation and
David Rich is the most
talented, artistic, creative, and detail oriented person. David Rich
installed copper gutters, roof rake edges and rain chains on our house.
He restructured and reinforced our carport. In addition, David custom
designed, constructed and installed a wooden deck, steps, and a pergola
for us. David's work is perfection - He puts a lot of thought and effort
into each project to ensure that his clients receive high quality, long
lasting, and aesthetic home improvements. David is very easy to work
with, and a pleasure to know. David is also very respectful of your
property - He keeps everything very neat, clean and organized during
every step of the project. We were lucky to have David work on our
house, and will definitely hire him for future needs. We highly
recommend David Rich.
Better than I could have ever thought. We would never, ever use anyone
else for this work, and we will use them again in the near future. If
you want the very best work, at affordable prices even, give them a
We waited years and
years, through 3 different remodels, for this work to be done. Had I
known we could have actually afforded it earlier, we wouldn't have
waited so long.
David is an exceptional
craftsman, and he loves the work he does, and he has a terrific attitude
towards his work. Call him. Or come by our house to see the work. He is
the best out there that you can find.
David is personable as
well as a skilled craftsman. He will only charge for work and parts that
he uses, which can be less than his original bid. David's copper work is
magnificent. Check out his web site to view the many photos of his past
A post from our Facebook page 9/23/13:
David installed copper gutters on my home about 6 years ago and I
have been very happy with them. I would definitely recommend his
Sincerely, Nora Isacson
From: Mike Simon <email@example.com*m>
Date: Wed, 14 Nov 2012
Subject: I have a question.
I have done gutters since 1989
and I have never seen work like yours, truly and utterly amazing! How
your work is not on television is beyond me. Thank you for sharing your
AllGutter LLC Ph# (407) 695-0325
2722 E. Canal Rd
Deltona, Fl. 32738
From: Denise and Roger <firstname.lastname@example.org*m>
Subject: RE: Gutter - SW Edgewood Rd.
Date: Mon, 8 Oct 2012
Thanks for the nice work on the gutters and downspouts. They
look great and the workmanship appears top notch! I only have one small
suggestion. I did notice a few burrs or barbs on the downspout where it
is cut inside the leaf catcher. If one were not careful, it would be
possible to catch a glove or skin on one of these. You might consider a
quick grinding or filing of the cut metal to smooth it out. I already
went around and did it this weekend on the downspouts, so just something
to think about on future work. Regardless, we are very happy with the
job, so thanks again.
From: Eric DeSanto <email@example.com*t>
Subject: Requesting a Quote for Gutter Work
Date: Mon, 11 Jun 2012
I would say eight or so years ago you installed a gutter system on my
home in Gladstone. We are doing some things in our backyard that require
one of the gutters to be shortened and a new end cap installed. I really
like the work that you did and I don't want someone to come put some
blunt end cap on and call it good. I would like to know if you would be
willing to do the work for me. I know it is a tiny job probably not
worth your time but if you would consider it, it would be greatly
appreciated. I also thought it might be good to have you take a look at
how they have held up over the last eight or so years.
for your time,
715 E Hereford St
Wed, 5 Oct 2011
It's so exciting to see the
deck and pergola progress every day. It's really coming together
beautifully. Thank you for being so meticulous, and for your wonderful
artistry - you are THE BEST!
Note: former copper gutter client. Now working on a
hardwood back deck, w/cedar pergola, all treated w/tung oil.
Date: Tue, 25 Oct 2011
Thank you for our new deck, pergola, steps and patio. Based on our 100% positive experience working with you in the past, we had every confidence that you would use your exceptional talent and artistry to create something beautiful as well as functional. Even with our confidence and high expectations, we remain blown away by the end result. It is more beautiful than we had ever imagined. In addition, thank you so much for convincing us to move our shed. It really improved the aesthetics of our yard as well as the overall deck size and layout. One of our favorite things about working with you is that you care enough to take the time to think about the optimal approach.
We sincerely appreciate the long hours, thought, creativity, and artistry that you put into this project. It is a reflection of your superior work ethic and attention to detail. Thank you for the many extra courtesies; your kindness and thoughtfulness are greatly appreciated. You are truly an inspiration.
Please let Chris and Benjamin know that we appreciate all of their hard work and long hours. We’re sure they are still recovering from moving all of the gravel and bricks. They are nice additions to your team. It was fun to hear all of the laughter coming out of our back yard.
We remain ever grateful to you for all for all of the work you have done on our home. We look forward to enjoying the deck for years to come.
Attached, please find a few pictures we thought you might like.
Meri and Mike
From: Peter Troop <firstname.lastname@example.org*t>
Date: Thu, 09 Jun 2011
Subject: Overdue thank you - San Jose job
Your help with my gutter issues last fall was
spectacular. Your materials, combined with the skills of my installer,
have given an excellent result. The trays, funnels, reducers, leaf
catchers and screen system look beautiful and work. For the first time
in this home I have an actual gutter system that reliably does what it
needs to do.
I know you would like photos – and I’ve been waiting
to get them before sending this email. But I don’t have them yet – but
wanted to let you know how pleased I am. I will send them eventually.
I hope this finds you well...
Subject: copper gutter extension
Date: Sun, 5 Dec 2010
Thank you for your help getting my rain chain
working properly. It works great and I love it!
From: James Steadman <email@example.com*m>
Subject: gutter training
Date: Fri, 19 Nov 2010
I wanted to let you know that I recently used
some of the training you gave me. I installed two long sections of
gutter, 60 or 70 feet each, so I used the gutter splice you taught me
and they worked perfectly. I appreciate the opportunity you gave me to
come to Portland and train with you. We covered a lot of stuff in one
day and it was well worth the trip. It was very nice of you and your
family to allow me to stay at your home. It was also nice of you to get
up at 4 AM in the morning and take me to the airport. Tia is a great
Steadman's Rain Gutters
Subject: Gutter Replacement
Date: Sat, 27 Aug 2005
Thank you so much for the information.
I really appreciate the time, effort and quality you put into your work,
which is why we could only go with you for this job. Please don't cut
more than 1/2 inch from rafter tails if needed; using any existing slope
is preferable in all cases. Of course the gutters need to slope so
placing the porch downspouts on the columns is fine if necessary.
For any less than ideal downspout placement, we will dig out the side
yards and pipe the runoff to the front yard. I'd like to keep
horizontal/sloping downspouts off the sides of the house if possible,
too. This is just the first of many projects on this house and as
you quote, "Conform, go crazy or become an artist." sounds like an
appropriate theme! I'm going to try to strike a balance between
Take good care and thank you again for the extra time,
Date: 31 August 2005
First, thank you so much. The check is going out
tomorrow. We're the kind of people who get excited about things
like gutters (and rafter tails) and we've walked around the
house a couple of times to check them out and admire them. The
best part is knowing that the job has been done well. That just
doesn't happen often at all. Very, very few professionals can
provide that peace of mind. We will be sending your contact
info to our friends.
you for the pictures, that is way above and beyond. Not minding
your business is just fine with me! I'll be calling the chimney
guys for sure. I would love the rest of the pictures you have,
thanks. Is this even counter flashing? It doesn't look like
anything goes into the mortar. I asked for counter flashing
but...? Also, the piece you removed was up there on purpose,
which is worse than its having been forgotten.
Take good care,
Kristin and Stuart
Here's another quote/saying: You never really own an old house,
you belong to it.
Date: 1 September 2005
forwarded your first email to my dad and this was his
reply. I thought he had good questions. We
would want you to do the flashing, but not if it has to
be torn up again with the new roof (in a few years).
And then when we do get a new roof, I'd like to hire you
to observe the roofers to make sure they do it right if
you would do that sort of work.
[Her Father] That is so sad, Folks like that shouldn’t
be allowed to work on anything. Don’t they have
licensing laws up there? I hope you are going to let the
copper guys do it. I liked their presentation anyone who
would go that much trouble would probably go to the same
amount of trouble to do the job. Just have them take
pictures of the new work. Ask them if when the roof is
replaced how will the new shingles match up with the
copper they put in? Will it have to be done again? How
does that work?
[Kristin] They put that scrap piece
up there on purpose to further divert water. At least they
said they put some extra up there for that purpose. By this
I mean that if you can just pluck it off the roof as if it were
a forgotten scrap then it means their work is literally garbage.
Anyway, no big hurry on this but we'll be calling you for more
work in the future. Have a great weekend and thanks again.
Kristin and Stuart.
Subject: SE Portland House
Date: Wed, 9 Aug 2006
Thank you for taking all
of these pictures. I have downloaded all of them if you need
to free up some space on your web site. It looks like you did an
amazing job on the copper work. We are glad to have found someone
who takes there work very seriously and does not compromise on
quality, we appreciate your effort. We will certainly send people
your way if they ask or you may use us for a reference.
Enjoy the rest of the
Angie's List Report:
Report Date: October 12, 2007
Work Done: Yes
* More weight is given
to a report where work has been completed.
Hire Again: Yes
Description Of Work:
Gutter replacement on a tall 2000 sq ft house.
It went perfectly.
Yes, David is booked out far in advance but it is worth the wait. He
is the only contractor I can recommend without an ounce of
hesitation at all. With everyone else, there was just that little
something missed or not quite right, if they were good at all. But
DMR is EXCELLENT. He is the only contractor that I have ever been
100% satisfied with. And he comes in under bid.
Answered when completing this report:
How much did the final cost compare to the original estimate? lower
How does the value of the work
compare to the price? I got exactly what I paid for
How far in advance did you schedule
the work? more than 2 weeks
Did you find the company through
Angie's List? no
If no, what was the other source? DMR
Have you used this company before? this
is the first time I've used this company
What did you like most about this
contractor: Perfect work.
What did you like least about this
contractor: Waiting for him to get to our project.
But worth the wait.
What surprises came up during the
course of the work: One of our drains wasn't
functional so he came back to re-route the downspout.
What words of advice would you give
other members considering this contractor: If you pay
someone to clean your gutters, it will probably pay to have David do
them right and get a no-clog guarantee. His work is faultless.
What words of advice would you give
this contractor: I'm at a loss here. I'd go with a
folder instead of a binder for
presentation materials because it's recyclable.
Date: Sat, 26 Dec
Good to hear from you.
Your work is superb and you are easy to work with. Your high
standards and ethic are very much appreciated. Let’s get the ball
rolling, as we would like to move forward with getting an estimate
and if all is well, a place in your queue. We will do the self bid
and provide measurements this week. The house is one story with easy
access to all sides, lines of the gutter are a basic square. The
property is the first one I ever owned, and it is now a rental. It
is at 3104 SE Caruthers. Attached are a few pictures, which will
give you a good idea of the site.
This is the Salmon House
which had a recent facelift. We did replace the roof vents with
aluminum vents. In the end, we decided on a different color scheme,
so the gutters were painted.
Subject: DMR Referrals Page
Date: Fri, 22 Oct 2010
I hope that you have
been well. We love the work that you have done for us, and we will
always be glad to be a referral. However, are requesting that you make
our referral a bit more anonymous. Could you remove all occurrences of
our last names from your site? We are fine with just
first names such as Kristin and Stuart. And finally, our street
address on the site. You can certainly provide our
address as a referral, but we would like to have that removed as well.
In the end, due to privacy concerns, we prefer to not have our full
names and street address appear on any internet site.
found your work to be of the utmost quality and will always be glad to
be a referral.
A gutter is just a gutter, right? Nope! Compare DMR gutters
with any house on your block, and you'll see. Our new DMR gutters
are not just visually superior, they work like no other gutter on
any house in your neighborhood. These gutters move and remove rain
water like nothing I've ever seen! No more overflowing gutters that
I was plagued with before I chose DMR. Yes, you will have to wait a
little longer to get them installed. Dave is in-demand for good
reason, so get your order in now if you're replacing your gutters
this year. You won't be disappointed, in fact you will have peace of
mind during our frequent downpours that your gutters are doing what
they are supposed to do very, very efficiently.
Chris and Patty McMillan
We have used DMR gutters for our last 2 houses and will use
him for our new home in a few months. David does excellent work for
fair prices. He takes pride in doing a quality job, which is why we
come back to him each time we move. We recommend DMR without
Dave is in demand but is worth any wait you might
encounter! He installed - by himself - long runs of seamless copper
gutters at our home and they look and work just great. They will
likely be around and working long after my other water pipes quit
and I'm gone! Dave is reliable, works hard and doesn't take time
from your job to bid others. We are very pleased and recommend him
Ken and Jana
Great service, prices, and the best quality material you can find.
All questions were addressed in a quick, timely manner. I can and
have recommended others to contact DMR for all of their gutter
Not only does David do exceptional work,
he will only charge for what he does. his estimates are not inflated
and if it turns out that his parts are less than the estimate, the
cost to the homeowner is reduced. this is the kind of integrity that
all business owners, no matter how large, should strive for. David's
work is beautiful and he has solutions to many of the unseen
problems that are inevitably uncovered. And check out his other
for creations of scuppers, chimney caps and much more...
I love my gutters! How could one love gutters?
Well, when they work well, are artfully crafted in copper, and make
what might be an otherwise plain arbor really stunningly beautiful
(yes) with not just gutters but copper trim on a translucent roof.
And working with David was a pleasure from the beginning to the end
because he's thoughtful, a fine craftsman, on time (important to all
of us busy people), and takes care of any oversights or unexpected
pitfalls, of which there are many in remodeling construction. He
also interacts and works well with the contractors and workmen on
From: "Al Viges" <firstname.lastname@example.org*m>
Subject: I would like to write a review
Date: Sun, 21 Feb 2010
would recommend DMR Gutters to anyone who wants quality gutters and
workmanship. I went with DMR Gutters as soon as I found out that the
less expensive vendors were going to cut off the decorative tails on
my 1916 home. David not only assured me that he could keep the tails
but he had the experience to remove the wood rot that the previous
gutters created, install a support system for the new gutters, and
install the new gutters in a way that would prevent future wood rot
from re-occurring. Throughout the course of the project David found
problems that are expected to be found in old homes (sagging roof
lines, broken tails, etc.). David not only was able to resolve these
issues, but came up with innovative solutions that bettered my home.
One of the reasons we went with DMR Gutters was the detail that was
provided on their web page. This type of workmanship was also
demonstrated in the quality and detail that went into the
installation of our gutters, chimney flashing and ridge caps. One
option that we thoroughly enjoy is the rain-cup storm drain that
David installed for us. We often receive compliments on our home
since this work was done. Thanks to David for his wonderful work!
Subject: Custom no-rust
sheet metal gutter fabrication
Date: Fri, 15 May 2009
David - Indeed it did! Thanks so much for fixing the end cap to
the run (above and beyond the call of duty!) and delivering it
safely to my yard. I'll tell my friends good things about you!
At 06:02 AM 4/21/2009, you wrote:
Dave - The
right cap is right, as you described it, and I plan to
install this myself so if you could just drop it inside
my fence that would be great. My dog is friendly, she
might be out when you arrive. Hope you get this. Mike
I trust the
gutter install worked out for you?
From: Jeff Rose
Date: Thu, 18 Jun 2009
I installed the section of gutter on my house
and it worked out perfect. The water sheds away from the
walkway leading to my stoop now.
I will do the one at my Dad's and add the leaf
catcher this weekend.
I will let you know the measurements on the
chimneys and get some pictures so you can give me a
quote on caps.
Subject: Your Impressive Web Site
Date: Wed, 18 Feb 2009
Just wanted to let you know what a beautiful
website you have. I'm a home inspector and 1884 vintage homeowner in
St. Louis, MO. I look at hundreds of homes every year and seeing
anything resembling your work is a rare treat. The cost breakdowns
and photo details are great. Haven't seen anything like this
anywhere. I've done a little copper work myself and can really see
what a craftsman you are.
Keep up the good work!
From: Scott Tice
Subject: Re: 3236 SE Johnson Creek
Date: Tue, 18 Nov 2008
Check is cut and Clancy has it. Feel free to
drop by anytime after 9 AM. If she goes out she'll leave it under
the back doormat. Thank you very much. They look beautiful!!!
Subject: Lenio - SE 20th
Date: Mon, 22 Sep 2008
We can't thank you enough for all of the
work that you did on our house. We are so lucky to have found
someone with your honesty, integrity, talent, artistry and eye for
detail. We are very happy with our new gutters, fascia, soffits, and
carport. We're enjoying watching water flow through our rain cups,
and we have received many compliments from friends, neighbors, and
people passing by. You really put a lot of yourself into this
project, and our house is a much better place because of you. For
that, we will be ever grateful.
We definitely would like you to come back and complete
the additional fascia work that we discussed. What is your
availability in the coming months? We would be able to send a
deposit to you in early October.
Attached are a few pictures we thought you might like.
Thanks again for everything, and we look forward to
working with you again.
Meri and Mike Lenio
Date: Mon, 06 Oct 2008
Thank you once again for completing the
additional work on our house. You were so kind to fit our extra
project into your busy schedule. All of the points and angles that
you created look great - even better than we imagined. You have
added so much architectural appeal to our house - only you could
have done that. We've also noticed that the view from our front
porch is now more open and airy.
On a side note, the downspout reconnection was a success,
as we do not have water in our basement, even after the rainy
We'll touch base with you in the coming months to start
planning our deck. Good luck with all of your future projects.
To see all 52 photos
and read more about this project go here:
Sarah Holbrook <email@example.com*m>
Subject: Re: Custom Wood Working
Date: Fri, 04 Jul 2008
Oh, wow. Thanks for the clear photo! Overall the job
looks great; it's just over a month until we can see it in
person! The downspouts are beautiful. I am disappointed by
the look of the stainless steel screens. They look kind of
wonky and uneven and don't blend in with the rest of the
house. Hopefully they are not very noticeable from the
ground. If you do find a new supplied for copper ones please
let me know and maybe we could do a discount on a swap? The
ones on your website just look so good that I had my hopes
up for the same quality look, even if they had to be
Date: Thu, 10 Jul 2008
I think it's wonderful that you have so much
information on your site so people like me can hire you
without seeing the work in person. Everything looks great! I
love the look of the cover coverings on the beams. I'm
surprised the gutter check hasn't arrived yet but we are at
the mercy of the postal service. I'll send off the catwalk
one tomorrow and we should be squared up. I can't wait to
see everything in person.
Thanks again for everything,
To see all 42 photos
and read more about this unusual project go here:
From: "Burles, James" <firstname.lastname@example.org*m>
Subject: RE: Burles gutter work
Date: Mon, 28 Apr 2008
The copper one on the west side is great, but noticed some of the other
outlets are still pretty high up on the dormer, so just wanted to
double check on that.
Hey again wanted to thank you for the great job, they are functional as
well as a work of art. We were sitting in the backyard yesterday just enjoying them, and they
really finish off the house (even make the battered shingles on the
west dormer look better). One thing I wanted to check is when you finish the screens and the other
minor dormer wraps were you going to extend some of the down spouts
on the dormers so they are closer to the metal on the roof?
Date: Thu, 8 May 2008
We just got back from vacation, and I saw the finish work and it looks
great as usual!! I sent the payment just today for the remaining
(from our bank), so you should get it in a few days (it’ll be an
electronic check from wells Fargo.
Thanks again for all your hard work, and we will/are recommending
you to others we know.
Jim and Sherry
To see all 32 photos
and read more about this project go here:
Mailed to us:
Subject: RE: Jean Stevenson's House
Date: Wed, 26 Mar 2008
I hadn't gotten around to letting you know how much I have been
enjoying your work--the constant gutter checking and cleaning are
chores I don't miss at all--Thanks! I am up for a couple of days
doing some other chores and was just going around and admiring how
all the gutters are working and noticed a small problem though.
There seems to be a problem with the downspout from the catch basin
on the west side of the house--the one that comes down from the roof
and goes to the small gutter over Mom's bathroom window--the water
is running down the back side of the downspout. Thanks again, and
hope all is going well for you. Ellen
Date: Sat, 29 Mar 2008
Thanks, David, I knew
you would take care of it. Hope the weather gives you a break
pretty soon—you may need good weather to look at this as it is the
section from the very top roof to the second story roof. That was
amazing to see the snow so many times this week, although it cut
into some of the spring break fun.
Thanks again, and take
To see all 59 photos
and read more about this project go here:
From: Kurt Zimmerman <email@example.com*t>
Subject: downspouts on Dormers
Date: Thu, 07 Feb 2008
I really respect the care and
craftsmanship you put into your work.
From: "Norman Reed" <firstname.lastname@example.org*m>
Subject: Re: Reed Home - Gutters
Date: Sun, 21 Oct 2007
I am really pleased with how the gutters turned out. The weather
gave them a serious workout and they handled it with aplomb. The
workmanship is top-notch and it was worth waiting 5 months to
get an engineered system of such quality. I like the colour
scheme as well. All in all, a job well done.
From: "Jory A. Olson" <email@example.com*g>
Subject: RE: Gutter fabrication progress
Date: Sun, 30 Sep 2007
I mailed a check for $1058.75 to your address in Eagle Creek on Saturday.
I’m guessing you’ll have it by Tuesday. Thanks for the great work!
You finished the work just in time for the rain! They are working
great! In heavy rain like we got yesterday, some water shoots over the leaf
screens and drips off the edge, but it mostly happens on the upper gutters
where the roof pitch is lowest. At first I thought there was a leak, but
it’s just “overshoot”. This morning I heard a squirrel trying to get in on
the 2nd floor just above the garage. He flipped the leaf screen over and was
digging at the vent screen. He gave up and left! I haven’t heard him again.
I’m hoping you can ease my mind on one point. Is there some sort of
caulk or seal under the large stainless steel screws that hold the copper
ridge caps to the roof? It seems like water would eventually get through the
roofing and rot out the roof sheathing. What keeps the water out?
Thanks again for the great work! All the gutters are draining
correctly and doing a great job!
To see all 69 photos of this 7 part project and read more about this project go
Subject: Re: The work on your house
Date: Thu, 31 May 2007 04:02:45 EDT
Date: Wed, 11 Jul 2007
Thought you'd like to know - the gutters haven't fallen down, no
rain since they've been up so can't report how they handle that.
They do look great, though. (And, of course, we knew the gutters
would not fall off)
Guess what? When we had such a thing as rain, the gutters worked
perfectly!! The rain just purred down the drains. Just thought
you'd like to know. Thanks for the screens. Bill intends to put them up. He just
finished painting the gutter on the porch and the trim. At the
moment, it's too hot for anyone to be out there on a ladder. Hope
Bill and Thelma MacDonald
From: "Crane, Daniel" <Daniel.Crane@USPTO.G*V>
Subject: RE: Copper Leaf catcher
Date: Mon, 4 Jun 2007
Yes, indeed, I received the parts. Thanks so much. They
Sent: Thursday, May 31, 2007
To: Crane, Daniel
I wanted to double check with you that you received your parts in
From: "Mark Shaff"
Subject: SHEET METAL SUPPLIER IN VANCOUVER
Date: Thu, 22 Feb 2007
Our company is a supplier of sheet
metal for the construction industry. We are based out of California
and have been in the Northwest since 1972. We originally manufactured and sold
concrete forming accessories as "Rap-I-Form", later to become Award
Our company has always been involved
to some degree in the pre-fabricated-to length gutter supply
business in Northern California. It has only been recently that we
as a whole began to look at the STEEL "gutter-coil" business. (Guttermans). We know nothing about Aluminum, and
have never had any education about its use in the gutter line.
Why am I telling you this? The
president of Award Metals, Brent Taylor ( a Yale graduate) has let
every division manager know about your website. He has let us all
know that the best information on Aluminum vs steel can be found on
"this guy's website" Damn if he isn't right. WOW
I will be reviewing all of the
information on your website with my sales crew, so that they can
talk intelligently in the market about gutter-coil.
From: Gary R Wasserman <Gary.Wasserman@us.ibm.c*m>
Subject: Re: Quote for custom no-rust sheet metal fabrication
Date: Tue, 30 Jan 2007
Just wanted to drop you a line to thank you for coming out and
fixing the broken gutter. When we get into the new deck project I
have a couple of ideas I'd like to talk to you about. At the very
least we'll need to build flashing for the deck and copper might be
the way to go. Also some decorative elements would be great. Not
quite sure what exactly I'm thinking of yet, but I will give it
thought as we get closer to the project.
Rational Internal Deployment Team
Senior Deployment Consultant
From: "Mary Garber" <firstname.lastname@example.org*t>
Subject: I wish Bid for custom no-rust sheet metal Gutter fabrication
Date: Wed, 9 Aug 2006
I live in Indianapolis
and would love to plan ahead for copper gutters. I live in a
red brick ranch on the north side. Do you have experience with
anyone here who shares your view on integrity and workmanship.
I know there are people who would pay for you to come here but I
am sure that is not an option for me unless your mother happens
to live here LOL.
I am in the process of having a roof installed and asked for
copper flashing to match my mailbox. I am dying to see if I can
talk them into looking over your information. Take out the
mortar...Ha Ha Ha....I am going to do my best to play stupid and
still get it done the right way. Thank you for your efforts at
sharing your knowledge and improving the industry.
Can you imagine the conversations between geeks and roofing
contractors that occur because of your fabulous, informative
Mary Ellen Garber 317- 251-1226.
Date: Fri, 6 Jan 2006
Hi My name is Daniel Bassett and I live in Connecticut.
I was surfing the net for a source of 4'x10' copper
sheets. when I came across your website. I just wanted to tell you that
as a vocational schooled for 4 years and then local union #40 of the
sheet metal workers international union schooled for another 4 years
and then these past 17 years in Copper roofing that I am indeed
impressed with your website and the craftsmanship of your products. (at
the time I am writing this I had only gone through your chimney caps
section, but I will go through the whole site) I am going to put your
site as one of my favorites and I will steer people to your site when I
can't do the work myself. You are the only site that I feel that I can
do this with. I'm sure your shop is much more than my operation
which consists of me in my shed with a workbench for the type of work
that you are performing. I usually just do copper roofs and windows, not
to many chimney caps but a few. I am a lone worker that picks up these
jobs when I'm laid off from my various union shops here in Conn.
This is turning into more than I had planned, I just
wanted to tell you that I thought your work was superb and I will pass
on your web address to any clients I feel I can't accommodate (this may
not be many but there are times when I'm working for an employer that I
can't spare the time to do some of the customers needs. Keeping in mind
that I am a one man operation).
wondering though how you got your sheet metal skills. Are you or were
you in a local union? This is my guess. Because most times when I see a
quality piece of sheet metal such as yours; the persons responsible are
or were trained by the Sheet Metal Workers International Union.
Any ways, good work and keep it up. Its inspiring to
the rest of us "hacks".
That is very
nice of you to say and I do appreciate you taking the time to write us. We have
put a lot into our web site over the years, as you can see. It has literally
taken me thousands of hours. It is a cheap way to advertise and reaches a better
clientele, but it does take a rather large personal investment. Most other small
companies farm out their web work, but they end up getting too frustrated trying
to get the webmaster to do as they want and they loose steam and the web site
never gets fully developed.
I appreciate the
referrals. If you contact me with an e-mail stating how a certain person is
going to contact us for some custom work, I will send you a referral fee if I
happen to make the sale.
It is funny that you
have thought this way about my training history. I talk about my past on a
couple web pages:
I was never trained
in this at all. At only 18 years old I was became an auto mechanic without any
training as well, and soon had the 3 local Honda dealerships sending clients to
me. I was all self taught. Some people just have the gift for designing projects
and thinking outside the box, where others cannot even follow written
instructions. I love being creative and to solve problems.
Like you, I am only
one person, and could never hope to service all the people out there who has
need for this type of work, so instead of being selfish with my experience, I
freely share this with the world and future generations of fabricators. I can
only hope they put the care into what they do, like I have. Too many people out
there just don't give a shit.
Date: Thu, 5 Jan 2006
I will drop a check for $300
in the mail tomorrow and confirm sent. You were very patient and
From: Jak Alof
Sat, 10 Dec 2005
Thanks for the holiday greetings. I promised you some pictures and
here are some. I am very happy with the fascia and scuppers that
you made for me. Here are some pics showing the installation etc.
I have had a lot of good compliments on the fascia system that you
built. It really looks nice and it was very easy to install (with
3 people that is). I was amazed at the crates you put together for
shipping. Those were a piece of work!
Take care and happy holidays.
Date: Thu, 20 Nov 2003
I want to thank you for coming out last
night and unplugging our gutters. We are sorry that it was such a
miserable night and how uncomfortable you must have been doing the work.
We couldn't sleep for 2 nights because of the constant dripping noise. I
hope the problem has been taken care of. You take good care of your
customers and we appreciate it.
Richard Atiyeh, Portland, Oregon
From: "Richard & Mary-Alice" <email@example.com*t>
Subject: Thanks For Everything
Date: Mon, 5 Dec 2005
We are so happy with the
gutters you installed on our home several years ago. Your work is
outstanding and you are very precise in your operation. If any of my
friends or relatives need any gutter work I most certainly will
Thank you for all your efforts in my behalf.
David and Tia,
Subject: Thanks for the leaf screens
Date: Mon, 31 Oct 2005
past weekend I finally finished installing the leaf screens I
purchased from you. They are definitely the best ones I've
seen. Besides their nice appearance I really liked how I
could shape them to fit the unusual spots. We have 45
degree inside and outside corners on some of our gutters, plus
90 degree. I was able to cut the screens for a nice "no
gap" joint in the corners and mold them to fit snugly at the hip
areas of the roof. I'm hoping these hold up to the snow
and ice this winter. If they do then in the spring I plan
on buying more to do my parents house.
Thanks for providing such a
Rochester NY (south shore of Lake Ontario)
From: "Mark Antry" <firstname.lastname@example.org*m>
Date: Fri, 30 Sep 2005
I'll look over the web instructions, yes you included a bunch of
rivets and cleats so that should work out GREAT. I have a
chop saw with carbide blade so that will work out great.
I'll review the instructions on the web before I start.
I'm still so happy with my leaf screens, they are performing
great. I'll let you know how I make out on the leaf
catchers. Not sure where it is on the Honey-Do list, so
don't know when I'll get to it.
by the way you run a very nice business.
I'm glad I found it!
"George Carenzo" <email@example.com*m>
Subject: Thank you...
Date: Mon, 19 Sep 2005
Dear Mr. Rich,
something? I'm on the internet trying to find info on how to
apply stucco on an old basement wall and how to replace two
of the old basement widows but along the way, I found your
web site. So I just had to tell you that your work is
admirable! I thank you for providing the Chimney & Flashing
Photo Page. It is very informative and the photos
clearly illustrate what flashing entails. I am a great
admirer of skilled workers like yourself who take great
pride it their work and willing to share your knowledge with
others. I have yet to show your website to my lady who needs
her chimney flashed but has no idea why or how its done
again for your web site
Sincerely, George Carenzo
From: "C. A." <firstname.lastname@example.org*m>
Date: Sat, 10 Sep 2005
my name is Christopher and I work as a carpenter/contractor in Winnipeg,
Manitoba. I have really enjoyed your website and I think that you
do beautiful work. Not wanting to waste your time with
compliments (but I can if you want ) I was wondering if you could tell
me how I should/could mite inside and outside corners for K style 5 inch
eavestrough. I have extensive experience with fabricating aluminum
shapes from flat stock to finished shape to applying (specifically
window cladding and soffit/ fascia) but alas, I have never observed
anyone in the process of making a seamless miter on aluminum eavestrough.
You seem to be a very approachable person and this is the main reason
why I am asking you and judging from your work I would be wise to take
your advice. A family friend has asked me to redo their
eavestrough and I do not want to look like a hack.
for this inquiry. Yes, we should be able to help you. I am not familiar
with the term 'eavestrough'. Is that the term you are using for the K-5
gutter? I am sorry I was not successful in making our web site easier
and more logical for you to navigate. We would love to hear you ideas on
how to make it better. You can see a detailed step-by-step process of
making that sort of corner on our web site on the Kistler pages:
. If you feel that you need more information you can read over our
Gutter Contractors Schooling at:
Date: 11 September 2005
Thank you very much for your reply. I did not see that link on
your site to those pages. Eavestrough is actually the 'Canadian'
term for gutter. So if you are ever a spy for the U.S. government
in Canada. Don't say gutter because you will give yourself away LOL.
What can I say except you saved my butt and your business ethos
and craftsmanship should be emulated by everyone. Old fashioned
values and old, old fashioned craftsmanship.
From: Mike Langley <email@example.com*m>
Subject: Leaf Catchers
Date: Mon, 24 Jan
I just received my leaf catchers today. I must tell you, They
are 10 times better than I could have imagined! What a great
product. I especially like the downspouts that you sent. I am
pretty sure I cannot get that thick of metal from my supplier. I
hope to sell plenty of those leaf catchers to my clients with
Thanks again, Mike.
Robert L Alspaw <firstname.lastname@example.org*t>
Date: Mon, 25 Apr 2005
How are you guy's? Yes you can
have pictures of the scupper work we did with your product. It turned
out beautiful and the customers really love it. They are a little
freaked though; they say everybody in the neighborhood keeps walking by
staring at their house. I still need to take those pictures. You have
motivated me to do it soon. Well got to go. Talk to you soon.
Robert - Advanced Gutter Systems, Sacramento,
Date: Fri, 18 Jun 2004
Hi Mr. Rich,
Thank you very much for taking so
much time to respond to my email. I can't believe that you wrote such a
comprehensive reply. I'm sorry that I've been so slow to get back to
you. I appreciate your expert advice on what to do about my drain issue.
I've already yanked the strainer out and will definitely put in a
Leaf-catcher in that and other problem downspouts (I need three -- can I
Date: Mon, 9 Aug 2004
Well, the copper
funnel, downspout, and Leaf-catcher are up. I took ten times longer to
do it than you would've, but at least I did it one-tenth as well as you
would've. Fortunately, with the instructions in your emails and at your
website, it was hard for me to mess up, though I tried my best. As you
knew, the hardest part was installing the funnel, but eventually I got
it in (with a flange as you suggested) and caulked everything -- twice.
The copper looked beautiful, but we still went ahead and painted it
white to match the other gutters and downspouts. I'm not really done
because I first have to do some re-grading of the ground and then
install the underground drainpipe -- which probably won't get done until
late next month. (I'll email you a photo when it's totally done.) But I
feel like the most important part is done -- thanks to you. Now, I'm
just waiting for a deluge so I can test the system. I have no doubt that
the funnel will make a huge difference -- the opening at the bottom of
the built-in gutter is now 24 square inches instead of the mere 4 square
inches it used to be. Thank you so much for all you've done. I truly
appreciate everything: your brilliant plan, numerous emails, patience
with my ignorance, meticulous instructions, turnkey package, product
quality, responsiveness, and kindness. Across over 3000 miles you solved
my problem and did so by guiding a total novice -- me. You're the
Alan Rachlin, Great Falls, Virginia
"Jim Wilson" <email@example.com*t>
Subject: Thank you.
Date: 19 Jun 2004
I live in Manistee, Michigan and have
been slowly replacing our roof. Our home was build within a year or two
of 1890. When stripping the shingles I found three layers of asphalt and
one of cedar shake. Although I have spent two summers working with
roofing crews. I am no expert. I would like to due right by the original
builders and return the roof to the original condition. The flashing has
been an issue until I found your website. I found the original chimney
flashing and can see how I should replace it. I just was not sure if
re-flashing in the same original method is still the best way?
Thank you for confirming my thoughts in re-flashing
Jim Wilson, Manistee, Minnesota
From: Gary Monzon <firstname.lastname@example.org*t>
Subject: Re: Our gutters/screens
Date: Wed, 28 Jan 2004 10:24:16 -0800
Just wanted to say thank you for making the trip on Sunday to
repair our gutters and screens. You have been honorable and
conscientious with regard to warranty issues and we appreciate
We will keep an eye on the gutter/screens on the back side of
garage as I understand that you were unable to get to them
Debra and Gary Monzon
From: "James" <email@example.com*z>
Subject: Re: Gutter Work
Date: 28 Mar 2003
David - Just wanted to let you know that I am very
please with how the gutters turned out. They look fantastic! THANK YOU!
THANK YOU! THANK YOU!
James, Portland, Oregon
"Dale Yocum" <firstname.lastname@example.org*m>
Subject: Copper Gutter Work
Date: 18 Mar 2003
I’m glad to see on your web site that
you’ve been keeping busy! It’s nice to see that your attention to
quality is paying off in more business. So far our copper gutters you
installed last summer have been working great.
Thanks for your help,
4343 SW Fairview , Portland, Oregon
Date: 26 Mar 2003
Thanks for all your efforts and going beyond the call
of duty. I didn't really expect you to do that for free...what a nice
gesture on your part!
From: "Bob Morgan" <Bob@6string.*s>
Subject: Your Gutter Work
Date: 13 Jan 2003
Susan and I appreciate the professional job
you did on our gutters. If you wish to use us as a reference, please
feel free to do so.
Bob Morgan, Portland, Oregon
From: "Jim Skees" <email@example.com*m>
Subject: Very impressed by what you say on your website.
Date: Mon, 17 Jun 2002
I am a forensic engineer based in Dallas, Tx and Louisville, Ky, so we probably
won’t cross paths. I do a lot of work for insurance companies
on hail and wind damaged roofs. I was doing a search for
performance of stapled shingles in wind (I know they don’t work
very well, but I was looking for some published research), and
your website was the first that came up on my Google.com
search. I was very impressed by what you had to say on your
website. It did not give me the answer I wanted, but it is
refreshing to see that there is a roofing contractor out there
that obviously cares about quality. That is a trait greatly
lacking in the areas that I have worked.
Keep up the good work.
James A. Skees,
Brown Engineering Dallas, Tx.